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terms of purchase

Terms of Purchase

Content:

1. General

2. Purpose and nature of coaching service ‘The Reclaim Menopause Method)

3. Suitability of coaching services

4. Provision of information by you

5. Provision of online coaching by us ‘The Reclaim Menopause Method’

6. Using our coaching service ‘The Reclaim MEnopause Method’

7. Changing a coaching session

8. Cancellations and refund policies

9. Purchase and use of coaching programs

10. Liability

11. Use of coaching services ‘The Reclaim MEnopause Method’ outside the UK 

12. Governing Law

13. Specifications

14. Confidentiality

15. Recording coaching sessions

16. Privacy Policy

17. Disclaimer

 

1. General

 

These Terms of Purchase set out the terms that apply when you purchase ‘The Reclaim MEnopause Method’ coaching services advertised on this website, located at the domain “healthyhabitslife.co.uk” and on all sub-domains, folders and subfolders of this domain (the “Website”). The Website is hosted by Wix and operated by Healthy Habits Mindset & Behaviour Change (‘We’).​
 

We agree to provide the coaching services (The Reclaim MENopause MEthod program) including any initial consultation, online coaching sessions and information provision via weekly emails over 12 weeks (“Coaching Services”) to you in return for a fee subject to the terms set out in these Terms and Conditions of Purchase which forms the agreement between you and Us. 

These Terms and Conditions of Purchase include the entire understanding between you and Us and replace any previous arrangements we may have had with you unless specifically stated otherwise. Except for those terms implied by law, which cannot be excluded and any other terms specifically incorporated by reference – no other terms apply.

These Terms and Conditions of Purchase are specifically for our online ‘Reclaim MEnopause Method’ online hybrid coaching program. Please do not use our services if you do not agree to these Terms and Conditions of Purchase.

You indicate that you consent to these Terms and Conditions of Purchase in full by purchasing ‘The Reclaim MEnopause Method’ Coaching Services from the Website.

IF YOU DO NOT AGREE WITH ALL OF THESE TERMS AND CONDITIONS OF PURCHASE YOU SHOULD NOT PURCHASE OUR SERVICES.

 

​Please note that We alter these Terms and Conditions of Purchase from time to time, and you must review this document before each purchase. This document was last changed on 1 March 2024.
 

2. Purpose and nature of the ‘Reclaim MEnopause Method’ Online Services

You acknowledge that –

  • we are unable to guarantee that our service will result in a cure of your existing  mental, emotional, physical or spiritual state . We recommend ‘The Reclaim MEnopause Method’ coaching program in the belief we are likely (based upon our education, experience and training) to be effective in supporting lifestyle solutions and behaviour change for a healthy and balanced menopause, but We cannot guarantee results.

 

3. Suitability of Our Coaching Services

 

We reserve the right to terminate these Terms and Conditions of Purchase at any time for any reasons, which may include: your breach of any of the terms associated with the Online ‘Reclaim MEnopause Method’ services or non-compliance with the Services.

4. Provision of information by you

 

The quality and success of the Online ‘Reclaim MEnopause Method’ Coaching Service is reliant upon the information that you provide to Us. In this regard, you agree to provide Us with:

 

  • accurate and complete information in response to Our online client agreement and screening form and any follow up questions which We may ask of you either in writing or via a video conversation on the Internet; and

  • any information which could reasonably be expected to be relevant to your current health 

 

5. Provision of Online ‘Reclaim MENopause Method’ Coaching Services by Us

 

We agree to provide you with written documentation containing ‘The Reclaim MEnopause Method’ coaching information and education or other requested information via email unless agreed otherwise. We will send weekly emails to your email address as part of the coaching program over a period of 12 weeks.

 

6. Using Our Coaching Service, The Reclaim MENopause Method

 

Do not implement Our coaching program unless you fully understand it. Ask any questions before implementing the weekly action steps.

 

You must not provide Our coaching program or information associated with the program ‘The Reclaim MEnopause Method’  to any other person. We assume no duty of care in relation to any third party and reserve the right to cancel the coaching program if there is a breach of this condition.

 

7. Changing a Coaching Session

 

You can change a planned coaching session without penalty as long as you do it at least 24 hours before the session is due to start. 

You may incur a penalty if you change a session within 24 hours of its start time. You'll have to email us at antonia@healthyhabitslife.co.uk to do this.  

 

8. Cancellations & Refunds Policy

 

If for any reason your delivered Online Coaching Service does not conform to the UK Consumer Rights Act 2015, We will be happy to issue a credit or refund.

Should you wish to cancel after the first month of The Services (The Reclaim MENopause Method), you will not be refunded for the initial payment. 

Written notice to cancel the program via email would be required within 21 days from the initial purchase date, sent to antonia@healthyhabitslife.co.uk.

Once cancellation is received in writing, you will not be charged further and the program and further two payments will cease. 

Missed coaching sessions

You will not be entitled to a refund if you miss your session. It is your responsibility to check the confirmation email that you receive to ensure that the coaching time and date is correct.

9. Purchase and use of ‘The Reclaim MEnopause Method’ coaching program

Expiration dates

This program is a duration of 12 weeks, but to take into account our and your availability, it will expire 15 weeks after the date of purchase. This means that you have up until the 105th day to use your allocated coaching sessions of which there are six in total. 

Program refunds - After expiration date

You will not receive a refund for the initial payment. You will not receive a refund of payments thereafter unless cancelled in writing after the initial 21 days of the program as stated above in the cancellation and refund policy.

Changing a program coaching session

You can change or cancel a coaching session without penalty as long as you do it at least 24 hours before the session is due to start. You may incur a penalty (have the session deducted from your program) if you change or cancel a coaching session within 24 hours of its start time. You'll have to email us antonia@healthyhabitslife.co.uk to do this.

​​

Missed coaching sessions 

Any sessions that you miss will be deducted from your program. It is your responsibility to check that the session time is correct in the booking confirmation email you receive and to contact us immediately if you do not receive a confirmation email.

If the session is missed due to an error by your coach, the session will be restored to your program total.

10. Liability

 

We will not be liable for any loss or damage (in contract negligence or otherwise) where:

 

  • there is no breach of a legal duty of care owed to you by Us;

  • the loss or damage is not a reasonably foreseeable result of any such breach; or

  • any loss or damage or increased risk of loss or damage results from a breach or non-compliance by you of Our terms including but not limited to these Terms and Conditions of Purchase such as you providing inaccurate or incomplete information.

 

 

In particular, We are not liable for:

  • any loss of your emotional & mental well-being or physical health

  • any loss of income or anticipated profits;

  • any loss of opportunity;

  • loss of goodwill or injury to reputation;

  • losses suffered by third parties; or

  • any indirect, consequential, special or exemplary damages arising from the use of the Online Coaching Service, regardless of the form of action.

 

To the extent that We are not able to exclude Our liability to You in accordance with the applicable law, We limit our liability to the re-performance of the relevant Online Coaching Service, or a full refund unless We specifically agree with you otherwise.

 

Nothing in these Terms and Conditions affects Your statutory rights.

 

11. Use of the Online Coaching Service outside of the United Kingdom

 

We make no claims or representations that the Online Coaching Services may be lawfully used outside the United Kingdom. Unless otherwise expressly stated or agreed, the Online Coaching services are directed solely at clients who receive the Online Coaching Services from within the United Kingdom. If you choose to access or use the Online Coaching Services from outside of the United Kingdom you do so at your own risk.​

12. Governing law

These Terms of Purchase and all the documents incorporated herein are governed by and construed in accordance with Scottish Law. You agree to submit to the exclusive jurisdiction of the Scottish courts.

 

13. Specifications (what you will need)

 

You agree to have the following in place to enable us to provide you with Online Coaching Services:

  • good working Internet connection;

  • necessary microphone / headphones / camera or similar equipment;

  • Google meet application unless We have agreed with you to use a different application or platform.

 

We do not accept any liability in the event that you are unable to comply with the Specifications set out above.

 

14. Confidentiality

 

Anything clients share with Us is regarded confidential, whether it is business or personal information. The coach undertakes not to, at any time, (unless required to do so by law), either directly or indirectly, use or disclose any information the client shares with them during their sessions.

15. Recording Coaching Sessions

We do not record our coaching sessions and we ask that you don’t record it without asking for your coaches consent. Your coach has the right to say no to your request, in which case we ask that you don’t record it.

If, with your coaches consent, you do record a session, you agree to take full responsibility for the security of that recording, including but not limited to keeping it secure from unauthorised access and distribution. You further agree that you will not hold Healthy Habits Mindset & Behaviour Change Coaching, or the coach who provides this service through the Website liable should the video be lost, or accessed by anyone other than yourself.

​Contact

Healthy Habits Mindset & Behaviour Change coaching and all its programs, including The Reclaim MEnopause Method are owned by Antonia Siegel. Registered office: Faussetthill, 20 Main Street, Gullane, EH31 3DR

 

Email:

antonia@healthyhabitslife.co.uk 

16. Privacy Policy

17. Disclaimer

We use cookies and similar technologies to enable services and functionality on our site and to understand your interaction with our service. By clicking on accept, you agree to our use of such technologies.

 

© 2024 by Healthy Habits Mindset & Behaviour Change Coaching

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